Position: Account Relationship Manager Date Created: Dec 15, 2021
Reports to: Director, Business Development Date Revised:
This individual will be responsible for forming new and maintaining current relationships with mid to large market business clients to drive sales of IT services. Duties include meeting with clients in-person to discuss 7 Layer products and/or services, presenting quarterly business reviews, presenting SOWs for approval and being a liaison in resolving client issues.
- Identify and close new opportunities for IT sales from 7 Layer’s IT service offerings. I.E, Managed IT Services, Cybersecurity Services, Infrastructure and Due Diligence projects.
- Build and improve relationships with customers, key suppliers, and partners.
- Review company practices to ensure clients get maximum satisfaction from 7 Layer Services.
- Educate and inform clients about the company’s products and services
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Work with internal departments to ensure company meets clients’ expectations.
- Schedule and prepare quarterly or bi-annual business reviews for their client base
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree or higher in IT relevant discipline (Preferred)
- 3 or more years’ experience in IT relationship management
- 5 or more years’ experience in IT sales, preferably selling managed services to Medium and Large Businesses.
- Soft Skills
- Excellent Communication skills both verbal and written
- Attention to detail
- Ability to prioritize and multitask multiple requests
- Ability to work with little or no supervision
- Ability to create documentation
- Ability to read, understands, and follow oral and written instructions
- Ability to explain technology in an easily understood manner