Level 1 IT Support Specialist

Overview:

Responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripherals.
Responsibilities • Install, configure, and troubleshoot software and applications to include but not limited to: o Microsoft Office Suite o Adobe o Other line of business applications • Work closely with other team members to support client end users. • Respond to Service Desk tickets and alerts in a timely manner. • Other duties as requested

This individual will be part of our suburban Managed Services team. They will be required to travel throughout the Northwest Suburbs of Chicago

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma (Required)
• Associates Degree or higher in IT relevant discipline (Preferred)
• 1-year IT relevant (Preferred)
• Able to work traditional business hours and weekends as needed • At least one of the following industry certifications or equivalent certifications (preferred) o Microsoft 365 Certified: Modern Desktop Administrator Associate o CompTIA+ o Apple Certified Technical Coordinator (ACTC)

Technical Skills: 

PC Configuration and imaging (Windows 7 and 10) o Experience with On-Premise Active Directory or Azure Active Directory o Experience with Microsoft Office Suite (e.g. manipulating spreadsheets, setting up Outlook, PowerPoint slideshows, etc.) o Understanding of TCP/IP subnetting

Soft Skills:

Excellent Communication skills both verbal and written o Attention to detail o Ability to prioritize and multitask multiple requests • Ability to work with little or no supervision

Ability to create documentation

Ability to work with little or no supervision

Ability to create documentation

Ability to read, understands, and follow oral and written instructions

Ability to explain technology in an easily understood manner

Physical Demands: 

While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee may be required to sit for long periods of time and employee will be spending 90% of their time on a computer. The
employee will occasionally lift, push, or move up to 10 pounds.

Work Environment:

The noise level in the work environment is usually moderate.

Reasoning Ability: 

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.

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