Position Description:
This position is a minimum of 3 to 4 days per week Onsite at the client location in the Northwest suburbs
Coordinate and deliver end user technical support for Office 365
Essential Duties & Responsibilities:
Provide Level 2 technical support for the O365 Enterprise environment, escalating to Level 3 as needed.
Monitor and support daily interfaces between internal and external IT systems. Escalate and communicate issues as needed.
Assist in completing configuration, script changes and non-coding solution changes when requested by end users and approved by management.
Assist in developing and distributing end user communications, such as Knowledge Base Articles and providing a consistent communications channel and self-service options to the end user community.
Assist in developing training materials and programs.
Perform training to users on different areas of supported systems.
Perform other duties as necessary.
Qualifications:
General knowledge of application lifecycle related to Office 365.
Experience with SharePoint Online including site creation, permissions, document management, etc.
Experience with all Office 365 applications:
Calendars
OneDrive
Teams
Outlook
Admin Center
Basic understanding of cloud solutions.
Basic understanding of HTML or similar code.
Able to effectively operate in a multi-tasking environment.
Able to understand user requirements and provide appropriate recommendations or solution.
Possess strong interpersonal, troubleshooting and communication skills in a professional and effective manner.
Self-starter, uses an effective thought process\methodology to determine priorities, set goals and create a plan for completing a project\task.
We offer a competitive salary, great work environment, full health benefits along with matching 401k