This position is a minimum of 3 to 4 days per week Onsite at the client location in the Northwest suburbs
Coordinate and deliver end user technical support for Office 365
Essential Duties & Responsibilities:
Provide Level 2 technical support for the O365 Enterprise environment, escalating to Level 3 as needed.
Monitor and support daily interfaces between internal and external IT systems. Escalate and communicate issues as needed.
Assist in completing configuration, script changes and non-coding solution changes when requested by end users and approved by management.
Assist in developing and distributing end user communications, such as Knowledge Base Articles and providing a consistent communications channel and self-service options to the end user community.
Assist in developing training materials and programs.
Perform training to users on different areas of supported systems.
Perform other duties as necessary.
General knowledge of application lifecycle related to Office 365.
Experience with SharePoint Online including site creation, permissions, document management, etc.
Experience with all Office 365 applications:
Basic understanding of cloud solutions.
Basic understanding of HTML or similar code.
Able to effectively operate in a multi-tasking environment.
Able to understand user requirements and provide appropriate recommendations or solution.
Possess strong interpersonal, troubleshooting and communication skills in a professional and effective manner.
Self-starter, uses an effective thought process\methodology to determine priorities, set goals and create a plan for completing a project\task.
We offer a competitive salary, great work environment, full health benefits along with matching 401k