Overview
Responsible for installing, configuring, troubleshooting, and maintaining Windows and Apple desktops, laptops, and peripherals. This is an onsite position, 40 hours per week at various clients within the City of Chicago.

Responsibilities
• Install, configure, and troubleshoot hardware, software and applications to include but not limited to:
o Microsoft Office Suite
o Adobe
o Other line of business applications
• Work closely with other team members to support client end users.
• Respond to Service Desk tickets and alerts in a timely manner.
• Other duties as requested

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma (Required)
• Associates Degree or higher in IT relevant discipline (Preferred)
• 1to 3 years of IT relevant experience (Preferred)
• Able to work traditional business hours and weekends as needed
• Industry specific certifications or equivalent certifications (preferred)
o Microsoft 365 Certified: Modern Desktop Administrator Associate
o CompTIA+
o Apple Certified Technical Coordinator (ACTC)
• Technical Skills
o PC Configuration and imaging (Windows 10)
o Experience with On-Premise Active Directory or Azure Active Directory
o Experience with Microsoft Office Suite (e.g. manipulating spreadsheets, setting up Outlook, PowerPoint slideshows, etc.)
o Understanding of TCP/IP subnetting
• Soft Skills
o Excellent Communication skills, presentation, verbal and written
o Attention to detail
o Ability to prioritize and multitask multiple requests
• Ability to work with little or no supervision
• Ability to create documentation
• Ability to read, understands, and follow oral and written instructions
• Ability to explain technology in an easily understood manner

We offer a competitive salary, great work environment, full health benefits and matching 401K

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