Overview
Responsible for installing, configuring, troubleshooting, and maintaining server, network and storage systems including but not limited to; updating and patching systems, backup solutions, system monitoring and disaster recovery.
Responsibilities
• Install, configure, troubleshoot, and maintain Microsoft Windows servers, desktops, laptops, and peripherals
• Install, configure, and troubleshoot software and applications to include but not limited to:
o Microsoft Windows Server
o VMWare
o Anti-Malware
o Microsoft Office Suite
o Adobe
o Other line of business applications.
• Respond to Service Desk tickets and alerts in a timely manner.
• Make recommendations for improving IT systems and processes and participate in the corresponding project implementation for clients.
• Be a technical mentor for IT counterparts.
• Other duties as requested
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma (Required)
• Bachelor’s degree or higher in IT relevant discipline (Preferred)
• 2-3 years’ experience in network administration
• 2-3 years’ operating systems experience
• 2-4 years desktop administration
• Able to work traditional business hours and weekends as needed
• At least one of the following industry certifications or equivalent certifications (preferred)
o Microsoft 365 Certified: Enterprise Administrator Expert
o Microsoft Certified: Azure Administrator Associate
o VMWare: Data Center Virtualization
o CompTIA Server+
o Cisco Certified Network Administrator (CCNA) or higher
• Technical Skills – PC Support
o PC Configuration and imaging (Windows 10)
o Experience with On-Premise Active Directory or Azure Active Directory
o Experience with Microsoft Office Suite (e.g. manipulating spreadsheets, setting up Outlook, PowerPoint slideshows, etc.)
o Understanding of TCP/IP subnetting
• Technical Skills – Advance Technologies. Ability to demonstrate proficiency with at least 2 of the following technologies. Proficiency is the ability to demonstrate a high degree of competence, skill, and expertise.
o Microsoft On-Premise Active Directory or Azure Active Directory. (GPO support, AAD synchronization, AD replication)
o Microsoft Office 365 administration, configuration, migration, and security (conditional access, multi-factor authentication, data loss prevention).
o Microsoft Azure administration, migration, and security.
o Windows Server Operating System deployment, configuration, and maintenance (Server 2012R2, Server 2016 or Server 2019).
o VMWare Server Operating System deployment, configuration, and maintenance (Version 6.x or Version 7.x).
o Networking Support to include Firewall, Router and Switching Support. Strong understanding of subnetting, VLANs and routing.
• Soft Skills
o Ability to provide tactical and strategic consulting guidance for planning and implementation of new technologies
o Excellent Communication skills both verbal and written
o Attention to detail
o Ability to prioritize and multitask multiple requests
o Ability to work with little or no supervision
o Ability to create documentation
o Ability to read, understands, and follow oral and written instructions
o Ability to explain technology in an easily understood manner